WEBSITE PRIVACY STATEMENT
Last Modified Feb 13, 2012
Gilbert Realty Company operates the website at http://www.gilbertrealty.com ("Site"). We respect the privacy of the users of the Site (referred to as "you" or "a user"), whether you are just beginning your real estate search or have previously visited our Site. This Privacy Statement gives you specific information about how we protect your privacy, how we treat information we collect on the Site that identifies an individual user ("Personal Information"), and how we use aggregated information.
When Completing a Request Form or Using This Site, YOU SIGNIFY YOUR ACCEPTANCE OF THIS PRIVACY STATEMENT. We reserve the right to modify this Statement at any time! (If we consider it appropriate, we may also provide additional notice of significant changes.) Your use of the website after the date of the last modification listed at the beginning of this Privacy Statement indicates to us that you agree to the changes.
Location of Servers and Transfer of Information to the United States
The Site is hosted by servers in the United States. If you are located outside of the United States, your Personal Information will be transferred to the United States. By submitting your Personal Information, you consent to its transfer to the United States and to its storage, processing, and use there in accordance with this Privacy Statement.
Scope of this Privacy Statement
This Privacy Statement applies to your use of this Site only. We do not own, operate or control the personal websites of Sales Associates or contracted Service Providers like Multiple Listing Services (MLS), virtual tour services, social media sites, etc. Accordingly, this Statement does not apply to Service providers, Social Media sites or sales associates' websites or to their collection, use, storage and disclosure of your Personal Information.
1. Collection and Use of Your Personal Information
We collect your Personal Information on the Site in order to respond to your requests and to enhance the services we offer you. We collect Personal Information from you only which you voluntarily submit in order to obtain certain services or information, including (A) requests for special communications, such specific listing information, requests for more information, requests for DVDs; request for area information, sending you new listings that fit the profile of your saved search; (B) requests to find a property, to list your property, and to find a sales associate; (C) requests to contact you; (D) requests to email a listing to a friend.
Requests to Find or List a Property or to Find a Sales Associate
The best method is usually a direct free call to our office. However, if you submit a request through our Site's contact form (e.g., to find or list a property or to find a sales associate), you will be asked to provide Personal Information which we refer to the sales associates to respond to your request. For example, if you ask that we list your property or if you ask to see more listings in a given area, you request will be directed to one of our Sales Agents or Real Estate Brokers.
If you contact us, we collect Personal Information, which is retained or referred sales associate or broker depending on the nature of your inquiry. If you are looking for a property or a sales associate, it is referred to a sales associate; if your inquiry or complaint requires a response from us, it is referred to the appropriate department for research and a response. Note, for unresolved issues, the owner / broker can be reached toll-free via the phone numbers identified on this Site. We do not use third party answering services. The people at our office are qualified to take and provide information or to get you to a person who can satisfy your request. The information we collect may be used for follow-up marketing specific to your request.
Refer a Listing to a Friend or Family Member
If you request us to send a listing to a friend or family member, you will be asked to provide the friend's name and email address in order to personalize the email and to send the email. We do not store this information, and the information is used to send the one-time referral email, mailing and a potential follow-up on the information provided.
If you are seeking employment, you will must contact and provide your Personal Information directly to the Gilbert Realty about yourself. We only maintain this information for potential employment for future potential positions.
2. Collection of Non-Personal Information
Even if you do not send us any Personal Information, we collect general use information about how the public uses our Site ("Non-Personal Information"). This information cannot be used to identify you personally and is explained in more detail below under "Non-Personal Information".
Like many sites, we obtain Non-Personal Information such as IP (internet protocol) addresses, browser types, the name of your ISP (internet service provider), information about the sites from which a user comes from right before arriving at our Site, which of the webpages a user visits, the order of those pages, and the amount of time spent on each. Our hosting service and browser services may perform this service for us. They may do this by sending a cookie to gather this information, compile it, and to report it to us. We use Non-Personal Information to customize the websites content you see, improve our services, conduct research, and provide anonymous aggregated reporting for potential internal audits and marketing reviews.
Presently, we provide summary listing information on our Site and through a third party MLS service provider. However, we also allow other companies, called third-party ad servers or ad networks, to visit and access information within our web pages. If you are accessing information about Gilbert Realty or our Site via another third party sites, including search engines, any ads or images which you see are on their websites are not on the Gilbert Realty Site and is not a part of or approved by Gilbert Realty. We do not allow third-party ad servers to employ anonymous cookies on our Site. However, from time to time we may procure third party search engine optimization packages which promote our website. We also do not provide third-party ad servers access to any Personal Information about you that you have provided directly to us.
Opting Out of Third-Party Ad Servers
When you are on our Site, you are on a secure real server with no third party ads. Regardless if you visit another website page via link on our site (for example to local or areas information) and find third party ads on that website and want to prevent these a third-party ad server from sending and reading cookies on your computer, you must visit the ad network's website individually and opt out (if they offer this capability) or block that website via your browser and security software. However, it may prove better to just delete these third party cookies from your computer and occasionally delete your browsers' histories.
3. Use of Information
We use the Personal Information and the Non-Personal Information we collect on the Site (A) to provide you with the services that you ask to receive through the Site, including sending area information, sending property information, sending searches and, if you request it, sending you updates about those searches and or properties for sale or rent; (B) to receive, if you choose, periodic information; (C) to answer your questions or complaints; (D) to refer you to a sales associates to discuss finding or listing property; (E) to refer a listing to a friend or relative that you identify; and (G) for internal analytical purposes to help us improve the Site and business' customer service.
4. Sharing Your Information
We do not rent, sell, or share with third parties the Personal Information we collect from you on this Site except (i) to provide information or services that you have requested, (ii) with your permission, or (iii) under the following circumstances:
A. Third party businesses we engage to provide services on our behalf, such as hosting, website development, site support, Multiple Listing Services, have access to Personal Information, but they have agreed not to disclose the Personal Information or to use it for any purpose other than providing the requested services for our company and our real estate agents in support of our clients and users.
B. There may arise special circumstances where it is necessary for us to disclose and use Personal Information and Non-Personal Information, such as: to enforce this Privacy Statement; to protect our property or rights; to protect the safety of anyone; to investigate, prevent, or take action regarding illegal or improper activities; to carry out a merger or consolidation with another entity, a sale or transfer of some or all of our assets, or any similar transaction; or for other reasons we determine in good faith are necessary, appropriate, or required by law, such as responding to subpoenas, court orders, or other legal or administrative process.
The Site contains links to third-party websites, including community information, listing services, agent websites, social media, etc. These links are normally set to open to a new browser page or new tab where you may view their site. These are not pop-up ads but the opening of new pages/ tabs. However, when you click on links to other organizations etc, you will go to a third-party site where you will be subject to that site's privacy statement. Please be aware that we are not responsible for the privacy practices of these other sites and we expressly disclaim any liability for their actions, including actions relating to the use and disclosure of Personal Information by those third parties.
Our hosting service and email services maintains their systems in accordance with reasonable industry standards to reasonably secure the information of its customers. However, no data transmission over the Internet can be guaranteed to be 100% secure. "Perfect security" does not exist on the Internet, and you use the Internet or this Site at your own risk.
6. Correction/Updating Personal Information
If your Personal Information changes or if you no longer wish to receive information as you requested or indicated, you may update your Personal Information, or request not to be contacted again by using the Gilbert Realty Contact Form http://www.gilbertrealty.com/infogil.htm or by postal mail sent to the Gilbert Realty address identified on the Site.
This Site is Child Safe! However, it is not directed to persons under the age of 18 ("Children"), and we do not knowingly collect any Personal Information from Children.
8. Comments and Questions
If you have any questions or concerns about this Privacy Statement, please contact us by using the Contact Form and mailing address on the website.
LAKE & RIVER PROPERTY
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